The Influence of Emotional Labor on Customer Satisfaction: Exploring the Mediating Role of Customer-Oriented Behavior
碩士 === 淡江大學 === 企業管理學系碩士在職專班 === 103 === Management of financial institutions has continuously focused on the way to help service employees regulate their own emotions when facing a variety of customers so so that they can exhibit customer-oriented behavior and then improve customer satisfaction. T...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
2015
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| Online Access: | http://ndltd.ncl.edu.tw/handle/dk8exn |