The study of Service Quality and Customer Satisfaction using Service Blueprinting and Delphi Method of Academia-Industry--Case Studies of with A,B, and C Centers
碩士 === 國立臺北科技大學 === 機電整合研究所 === 103 === In this study, 「Service Blueprinting Method」is used to investigate service quality and customers’ satisfaction of Industry-Academia Collaboration Institution in the three Universities of Technology. First of all, literature is collected to analyze operation pr...
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| Language: | zh-TW |
| Online Access: | http://ndltd.ncl.edu.tw/handle/2v4mqv |