Integration of Kano Model and Quality Function Deployment for Service Quality Improvement – Case Study of an Italian Restaurant in Taiwan
碩士 === 國立臺北科技大學 === 管理國際學生碩士專班 (IMBA) === 103 === In recent years, Taiwan has seen increased sales in the restaurant industry and a growth of western restaurants, especially Italian. This is due to many factors, such as the “eating-out” trend interesting the island, the increasing health awareness...
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| Format: | Others |
| Online Access: | http://ndltd.ncl.edu.tw/handle/bhfksb |