The Relationship between Online Service Quality and Customer Satisfaction: A Case Study in Saigon Hanoi Joint Stock Commercial Bank
碩士 === 樹德科技大學 === 金融系碩士班 === 103 === This study uses E-SERVQUAL to measure e-banking service quality in Saigon Hanoi Joint Stock Commercial Bank. There are important findings on the relationship between inline service quality and customer satisfaction. Firstly, responsiveness is the most important f...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Others |
| Language: | en_US |
| Published: |
2014
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| Online Access: | http://ndltd.ncl.edu.tw/handle/92169324790754155128 |