Medical Communication and Conflicts in the Emergency Room: An Analysis of Four Complaints

• Main Authors: I-Ting Hung, 洪以庭
• Other Authors: Jung-huel Yeh
• Format: Others
• Language: zh-TW
• Published: 2015
• Online Access: http://ndltd.ncl.edu.tw/handle/48pd42

碩士 === 世新大學 === 口語傳播學研究所 === 103 === This study was designed to investigate the medical communication and conflict in an attempt to medical reasons from the patient end conflict look. Research questions of this study is "the patient end causes and evolution of medical conflicts." This study adopted "case analysis" as the research methods to investigate a case study examples of problems. On the data collection area to the south of a hospital for the study, collected the hospital records of 101 years of medical complaints, after screening according to research objectives and data was analyzed in order to have a comprehensive understanding. Study found that when the healing conflict, most of the patients or their families choose to "covert" way to respond to conflict, whether it is desirable for their own medical needs or for illness, injury concerns, many patients or their families will choose to conceal not that the way to confront the conflict between doctors and patients. In addition, since most of the patients or their families within an implicit way to respond to conflict, and therefore feel the time for healing both sides point of conflict is often inconsistent, and further found that health care workers generally feel conflicting time will come later than the patient.