The Relationship Between Organizational Citizenship Behavior, Organization Commitment And Satisfation: Evidence from Church Community Members in D.R. CONGO

• Main Authors: Tshiama Madiayi Chantal, 尚夏瑪
• Other Authors: Ramon Santacana
• Format: Others
• Language: en_US
• Published: 2015
• Online Access: http://ndltd.ncl.edu.tw/handle/u5p2fe

碩士 === 靜宜大學 === 國際碩士學位學程 === 103 === This research aimed at analyzing the relationship between Organizational Citizenship Behavior, Organizational Commitment and Satisfaction for church ministers and parishioners in the Democratic Republic of the Congo. In this study, Organizational Citizenship Behavior was measured using William and Anderson’s 9-items for this construct. Organizational Commitment was measured using Allen and Meyer’s 21-items. Finally, for Satisfaction, to measure the level of satisfaction for each church minister and church faithful, the author used the tools developed by Schriesheim and Tshui. All the constructs included in this thesis were adapted to match the five-point Likert-type scale. For data collection, questionnaire survey was used as survey method. Using statistical techniques such as reliability test, principal component analysis, structural equation modeling, path diagram, and hierarchical multiple regression, a total of 283 questionnaires were collected for analysis. The research findings were summarized as follows: 1. Organizational Citizenship and Organizational Commitment were positively and significantly correlated in the context of church ministers and church faithful in the Democratic Republic of the Congo. 2. Organizational Commitment and Satisfaction were also positively and significantly correlated for church ministers and parishioners in the Democratic Republic of the Congo. 3. Negative and not significant correlation was found between Organizational Citizenship Behavior and Satisfaction for church ministers and church members in the Democratic Republic of the Congo. Theoretical and practical implications of the findings are discussed in the context of church leadership and administration in the Democratic Republic of the Congo. Recommendations of the study are highlighted and limitations of the study presented.