A Study on the Relationship between Job Characteristic and Occupational Injuries for Housekeepers

• Main Authors: Hsiu-Chen Chen, 陳秀貞
• Other Authors: Cheng-Ho Wu
• Format: Others
• Language: zh-TW
• Published: 2015
• Online Access: http://ndltd.ncl.edu.tw/handle/95401319924848734608

碩士 === 靜宜大學 === 管理碩士在職專班 === 103 === This study was designed to investigate the job characteristics and occupational injuries of the hotel housekeepers, mainly in the Nordic musculoskeletal questionnaire-based, supplemented by field observations and by analyzing the results, to develop relevant recommendations for improvement, reduce housekeepers’ occupational injuries, and let the housekeeping quality is maintained at above average. The study used purposive sampling four five-star hotels, is divided into A, B groups, city and resort hotel type, study results showed that: city hotel (group A) housekeepers ratio of the occurrence of musculoskeletal discomfort is 93.4% ; resort hotel (group B) housekeepers musculoskeletal discomfort occurs proportion is 90.7% ; housekeepers musculoskeletal discomfort occurrence site in the right shoulder and lower back / lumbar most common symptoms; city hotel (group A) housekeepers musculoskeletal discomfort occurrence site in the right shoulder and left shoulder discomfort most common ; resort hotel (group B) housekeepers musculoskeletal discomfort occurrence site in the lower back / lumbar and right shoulder most common symptoms. The result showed difference between city hotel (group A) and resort hotel (group B). This study makes the following recommendations: First, the housekeeping work should use group-work ; appropriate rest and reasonable day-off arrangements will help tired recovery; the implementation of standard operation procedures; strengthen job training, lower occupational injuries; provide protective gear (knee pads) for housekeepers; advocacy employee health and labor safety and health management concepts; provide the welfare and security for the staff who suffered from occupational injuries.