A Study of Relationship among Leadership Styles, Psychological Contract and Employee Retention

• Main Authors: Hsiu-Yi Tsao, 曹秀憶
• Other Authors: Tasn-Ying Lin
• Format: Others
• Language: zh-TW
• Published: 2015
• Online Access: http://ndltd.ncl.edu.tw/handle/38084680493086808317

碩士 === 中國文化大學 === 國際企業管理學系碩士在職專班 === 103 === With the rapid changes of the domestic and international economic environments as well as the liberalization of financial markets, financial institutions have developed toward providing diverse and more integrated financial services. As a result, financial practitioners have to cope with more intense competition and higher sales requirements, and the turnover rate among them is also on the rise. How should a leader in this indus-try build a psychological contract with employees and enhance their retention to main-tain the human capital of the organization is an important issue. The purpose of this study was to investigate the relationship among transformational leadership, psycholog-ical contract, and employee intention. Results and suggestions of this study could be a reference for related organizations, supervisors, and future researchers. The subjects were employees in the financial industry. A questionnaire was admin-istered using convenience sampling method. 307 valid responses were collected, result-ing in a valid response rate of 61.4%. Data were analyzed using correlation analysis and regression analysis. Results showed that transformational leadership was positively re-lated to employee retention to the level of significance; transformation leadership was positive related to psychological contract to the level of significance, and the relation-ship between transformational leadership and employee retention was partially mediated by psychological contract.