Service Failure Mode and Effects Analysis for Online Auction

• Main Authors: Hsiao-Chen Lin, 林小楨
• Other Authors: Pao-Tiao Chuang
• Format: Others
• Language: zh-TW
• Published: 2015
• Online Access: http://ndltd.ncl.edu.tw/handle/2ush53

碩士 === 國立高雄大學 === 亞太工商管理學系碩士班 === 103 === FMEA(Failure Mode and Effects Analysis) Is a kind of rules, is to be within the range of potential system failure mode analysis , in order to be classified according to the severity of , or failure to determine the impact of the system . FMEA is widely used in manufacturing industry at all stages of the product life cycle ; moreover , FMEA application in the service industry are increasing is a preventive risk management techniques . In this study, the failure mode and effects analysis to explore the Internet auction process potential failure modes , and propose measures to internet auction risk of failure can be improved. In the study done for the first Internet auction service process analysis , and discusses the failure ( failure ) and the reasons for the various processes that may occur after the analysis found that there may be 14 potential failures in the Internet auction process ; and FMEA use various failure modes and effects analysis , and has been the risk priority number . Again depending on the individual risk priority number Failure of recommendations for improvement , and Internet auction sellers with related measures , there are plans to take appropriate measures to reduce basis risk priority number internet auction failure risk , and thus to improve trade success achieved.