Study of the software products from software to IT services - to send and receive large enterprises postal room Case

• Main Authors: Ming-Chien Yu, 游敏建
• Other Authors: Cheng-Kang Chen
• Format: Others
• Language: zh-TW
• Published: 2015
• Online Access: http://ndltd.ncl.edu.tw/handle/uqtn3e

碩士 === 國立臺灣科技大學 === 資訊管理系 === 103 === In recent years, the development of China's information industry under the government and enterprises of hard work, from the original equipment mainly to hardware, software, services, supplemented by environmental build and maintain. Extends so far, has the roles were reversed, and become dominated by the software, hardware, supplemented by the environment. Global IT software in 2014 focused on "mobile applications, massive data, cloud computing, social media," and so on four science and technology, and extends the ten applications trend. Taiwan's software industry, software industry under the government's attention and counseling, the overall software development environment is gradually catching up with global pace, with e-commerce and physical networking boom, driven by IT software will expand the size of its industry. In this study, a measure of customer satisfaction model, the performance of customer expectations from inconsistent product and customer Satisfied with the theoretical basis of four variables and data analysis to explore the architecture firm for customer satisfaction Case The degree of influence. This study wants to sell information and services from software to software products of the customer satisfaction through The survey, so continue to enhance the company's own core product management operations, to create a line specific Customers need innovative products and services, of the energy of some relevant academic and practical contributions, and follow-up Do research proposal.