Assessment and monitoring model of service quality
博士 === 國立臺灣科技大學 === 工業管理系 === 103 === Service has become the key to industrial development in the economic system. Thus, service quality is regarded as the critical factor in obtaining competitive advantage in servitized industries. However, service and physical products differ fundamentally, and th...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Others |
| Language: | en_US |
| Published: |
2015
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| Online Access: | http://ndltd.ncl.edu.tw/handle/14955681868266349363 |