| Summary: | 碩士 === 國立臺灣大學 === 財務金融組 === 103 === Dynamic of business environment and the influence it has to enterprise strategy and organization is one of the core issues of strategic theory and organization theory, and also it is the key challenge in the real-world business operation.
This reasearch is based on the following facts happening in 21 century: rise -and-fall and replacement of industries and business due to huge change in business environment; discrepancy in the development of strategic theories, revealing the limitation of current stategy and organization theory; failure of the effect of strategic planning caused by lack of support from organization. The approaches employed in this research is case qualitative study approach of and insurance company’s lean service process. In the end, three conclusions are reached. 1. Varification of the importance of balancing exploitation and exploration as well as the current and the future. 2. Clarification of the relation among lean service, the environment and dynamic capability, and the role of lean service process in the organization system. 3. To propose and verify a proposition of dynamic capability supported by business operation system containing lean service process.
Deficiencies due to limitation of time and data are: 1. Lack of overall and systematic review of related theories of dynamic capacity and organization. Consequently, overlook of the theories of dynamic capabilities and organization support system may be inevitable. 2. Due to limitation of time and data, analysing the rationale of organization operation thoroughly is out of the question. As a result, this research focuses on analysing crucial rationales in management like lean service process.
Suggestions of future research are: 1. Further research of the detailed theory as to dynamic capability supported by business operation system. 2. Empirical study of dynamic capacity, organization support system and enterprise performance, including using computer simulation model.
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