Trust Repair in Burgeoning Relationship: The Repair Effect of Cross Factors

• Main Authors: Jia-Wei Chen, 陳嘉瑋
• Other Authors: Bor-Shiuan Cheng
• Format: Others
• Language: zh-TW
• Published: 2015
• Online Access: http://ndltd.ncl.edu.tw/handle/2j54az

碩士 === 國立臺灣大學 === 心理學研究所 === 103 === Trust is a valuable asset between humans; there would be no cooperation if there was no mutual trust. Similarly, trust is a common issue in organizations, and there have been studies on trust. All of these indicate the importance of trust. However, at the period of developing trust, one will definitely encounter the decline of trust, so how to repair trust is a significant research area. In the past, the studies on repairing trust used to be centered upon fixing the cause of decline, that is, elevating the awareness of the causes. Nevertheless, one cannot determine the estimation of trust by one single factor. Other factors should also be taken into consideration. Thus, this study focuses on the repair through cross-factors, and possible external interference will be controlled by experiments to achieve correct reasoned conclusion. The current study has three purposes. First, this study examines the effect of repair because of the same factor. Secondly, this study discusses whether the effect of recovery because different factors exists. Lastly, this study compares the differences between effects of recovery in designated situations. The results indicate that the same factor as well as cross-factor of the recovery of trust exists. Furthermore, when trust is damaged because the level of trust decreases, the repair effect of heightening integrity is less significant than that of heightening the factor of abilibty. The above research results combined fill up the void of repairing trust because of different factors. In this way, other scholars may further explore the issue of trust repair. In practice, when humans encounter the damage of trust, they can have more choices to recover it, and select choices much more effective.