The Study of the Relationship on Work Value,Turnover Intent and Efficiency－A Case Study of Local Taxation Bureau of Taichung City Government

• Main Authors: Lin-Sin Ru, 林欣儒
• Other Authors: Kuo-Wei Lee
• Format: Others
• Language: zh-TW
• Published: 2015
• Online Access: http://ndltd.ncl.edu.tw/handle/w8ztfg

碩士 === 國立臺中科技大學 === 企業管理系碩士班 === 103 === Because of the expanding of the government functions, and the shrinking of the man power, the burden of the tax staff in the Department of the National tax revenue increases remarkably. What makes the worse is that the service concept of the convenience of the public causes increase in business and rise in the dimission rate. For this reason, this study attempts to explore the key factors that influence the willingness of leaving their jobs and work efficiency from the tax officials’ point of view. It is hoped that the result can serve as a reference for the management and reform of the government agencies. This study was designed to investigate the relations between work values, job stress, professional identity and dismission willingness of local government tax officials. Furthermore, the impacts job stress, professional identity, and willingness of dismisson on work efficiency are investigated. In this study, local taxation bureau of Taichung City is used for survey through convenience sampling. A total of 220 questionnaires were issued and 214 valid questionnaires were obtained, reaching the effective return rate of 97%. The results demonstrated that: (1) the work values for tax officers have a significantly negative impact on job stress; (2) the work values of tax officials have a significantly positive effect on professional identity; (3) the work values for tax officers have a significantly negative impact on their willingness of dismission; (4) the job stress of tax officials has a significantly positive effect on their willingness of dismission; (5) the professional identity of tax officers has a significantly negative impact on their willingness of dismission; (6) the job stress of tax officers has a significantly negative impact on their work efficiency; (7) the willingness of dismission of tax officers has a significantly negative impact on their work efficiency; (8) the professional identity of tax officials has a significantly positive effect on their work efficiency.