| Summary: | 碩士 === 國立臺灣師範大學 === 科技應用與人力資源發展學系 === 103 === The catering employees paly as major roles in the era of promising catering industry. However, excessive flow of talent not only increases the cost of training but also affects the quality of service. In order to lead and manage these customer service personnels, the catering manager must try their best to meet the expectation of their employees, and make them agree with the company policy and plan. Employees’ commitment to the company is the most major part to motivate themselves to work with proper attitude. To cultivate the commitment toward the company, it is important that managers become role models for employees to learn and follow.
This study aims to examine the correlation among paternalistic leadership, organizational climate, intention to stay and psychological contracts on the position in catering industry. Psychological contracts is served as the intervening variable. The results showed: (1)Paternalistic leadership have a positive impact on psychological contracts. (2)Organizational climate have a positive impact on psychological contracts is only partial. (3)Paternalistic leadership have a positive impact on intention to stay is only partial. (4)Organizational climate have a positive impact on intention to stay. (5)psychological contracts have a positive impact on intention to stay. (6)The mediation of psychological Contract in paternalistic leadership effecting on intention to stay is only partial. (7)The mediation of psychological Contract in organizational climate effecting on intention to stay is only partial. The study is offered as a reference when catering managers lead and supervise their employees to raise up the intention to stay on and company recognition.
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