Service Design for Innovating Knowledge Service to Support Academic Research Activities

• Main Authors: Wang, Xi, 王希
• Other Authors: Lin, Fu-Ren
• Format: Others
• Language: en_US
• Published: 2015
• Online Access: http://ndltd.ncl.edu.tw/handle/34141856801975783121

碩士 === 國立清華大學 === 服務科學研究所 === 103 === Academic papers including Ph.D. dissertations and master theses are valuable knowledge resources, as an important reference of researchers in the campus. This article examines a new approach to measuring the service of how to reasonably explore and utilize such information and data, and optimize the knowledge management under existing conditions at the same time. We adopted the Double Diamond Model to guide the use of service design, such as persona and customer service blueprint, to generate service prototypes. Based on the Activity Theory analysis, a system prototype was established after finding out the expectations of users. This research aim to propose a new methodology to facilitate the library of National Tsing Hua University to set up complete links among faculty, PhD and master students majoring in different academic professions.