| Summary: | 碩士 === 國立臺北護理健康大學 === 生死與健康心理諮商系 === 103 === This research aimed to understand the impact of clients who completed suicide on the Taipei Lifeline volunteers and to understand those volunteers’ adjustment. This research was conducted by the qualitative methodology. All information was collected by in-depth interviews with semi-structured questionnaires. Through purposive sampling, the researcher interviewed four Taipei Lifeline volunteers. They had at least one of their clients who completed suicide before six months ago.
In terms of the impact on the volunteers, the research found that the volunteers felt shock when they considered their service as successful to the clients; the volunteers’ lost in their childhood were triggered by the clients who completed suicide; finally, the level of impact on the volunteers was influenced by how the agency informed them about the fact that their clients completed suicide. Furthermore, in terms of the volunteers’ adjustment, the findings showed that the volunteers freed from blaming themselves when other people supported them and validated their work; they felt been healed by repeating their stories and asking help; they eventually believed their limitation and respected their clients’ choice; they appreciated the strength within human when facing death; finally, they were more willing to conduct suicide assessment when facing other clients in crisis.
In conclusion, the Taipei Lifeline volunteers wanted to be helpful to their clients and the community; as survivors of suicide, the volunteers’ experience was influenced by their early experience of knowing death; the clients’ death impacted on the volunteers’ affective, behavioral, and cognitional aspects; the greater impact on the volunteers, the more attention and cares they needed; finally, the process of the volunteers’ adjustment included doubting their own faith of being a helper and rebuilding it.
Finally, the suggestions for the suicide hotline volunteers and supervisors as well as for those agencies were discussed. Also, the suggestions for future researchers were presented.
Key words：Taipei Lifeline volunteers, the clients, completed suicides, impact, adjustment
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