| Summary: | 碩士 === 國立中山大學 === 人力資源管理研究所 === 103 === Emotion plays an important role in the organization. Each group member’s emotions will influence each other during their interaction, and usually supervisors or leaders’ emotions will have bigger impact on others due to their power. The research explore how supervisor’s negative emotional expressions influences employees’ voice behavior through EASI model, and use employees’ Emotional Intelligent as moderator.
The research surveyed 42 supervisors and 196 employees from 22 companies. The result find out that leader’s negative emotional expressions has a significant negative impact on employees’ promotive voice behavior but doesn’t have a significant impact on prohibitive voice behavior. In addition, Emotional intelligence has a significant negative moderate effect on the relationship between leaders’ negative emotional expression and employees’ promotive voice behavior, but Emotional intelligence has no significant mediate effect on on the relationship between leaders’ negative emotional expression and employees’ prohibitive voice behavior.
Therefore, the research provides three suggestions. Fist, leaders should avoid using negative emotional expression as their managerial ways, or these negative emotional expression will suppress employees’ promotive voice behavior. Second, companies should create ways to encourage employees’ prohibitive voice rather than counting on leaders’ negative emotional expression. Third, leaders should avoid using negative emotional expression for employees with high emotional intelligence.
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