How Human Resource Practices Enhance Customer Loyalty? The Mediating Effects of Employee Satisfaction, Emotional Labor, and Customer Satisfaction: The Perspective of Service Profit Chain
碩士 === 國立中山大學 === 人力資源管理研究所 === 103 === Customer satisfaction has become the key success factor enterprises have to emphasize with the rapid development of all industries. However, to enhance customer loyalty by better customer satisfaction, the organizations need to satisfy employees first. This st...
| Main Authors: | , |
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| Format: | Others |
| Language: | zh-TW |
| Published: |
2015
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| Online Access: | http://ndltd.ncl.edu.tw/handle/4rsr45 |