Design Science Based Service System Development - Case Application for Disabled College Students

• Main Authors: Wu,Ting-Hsuan, 吳亭萱
• Other Authors: Huang, Shen-Tzay
• Format: Others
• Language: zh-TW
• Published: 2014
• Online Access: http://ndltd.ncl.edu.tw/handle/60899378640644509470

碩士 === 國立屏東科技大學 === 資訊管理系所 === 103 === Ever since the Special Education Law in 1984, more and more disability students have access into higher education in Taiwan. However, the scheme of Integrated Education is the only choice due to the lack of special education at the higher education. Not surprisingly, challenges and living obstacles are abundant on the way, among others, those of learning, campus and socialization, as confirmed by the literature surveyed and our empirical data. The research is motivated to relieve those pains from these students by exploiting ICT-based service systems. We adopt the triple cycle framework of design science research, anchoring on context-driven and design thinking methods and practices, and integrating concepts from disability research and WHO. Relevance and Rigor cycles results in requirements of a To-Be service system, driving the Design cycle embodied as an integrated iterative Agile/UCD software process. Prototype service systems are verified with target users, to gain more insights into needs, requirements and usability, and then to further evolve into next iteration. User field test, interviews, living labs and SUS are among methods for verification. While users are satisfied with current prototype, we are aware the technical solution of the service system is only auxiliary and partial to a complete vision without social and institutional stakeholders joining the effort. As a methodological case, this case study does confirm the potential of design science research and methods in helping co-create service systems of humanity and social values.