Using the Service Experience Engineering Method to Improve the Functions of Medication Reminder Applications for Older Adults

• Main Authors: Lee Tsan Yen, 李璨燕
• Other Authors: Chi Wei-Min
• Format: Others
• Language: zh-TW
• Published: 2015
• Online Access: http://ndltd.ncl.edu.tw/handle/38955749606462929684

碩士 === 南開科技大學 === 福祉科技與服務管理所 === 103 === Older adults lose physical function with age and are often affected by chronic diseases. Studies have indicated that most patients with chronic diseases have poor drug compliance mainly because they forget to take their medication. Therefore, digital reminder devices have been developed, in an effort to produce a product that fulfills the needs of older adults and conforms to the usage characteristics of older adults. This study evaluated the service and functions of a medication reminder application （app） and provided suggestions for modifications and future updates. The framework of service contextual inquiry from the service experience engineering method was employed to conduct observations, interviews, tests, and data analyses regarding the behavior of older adults in using medication reminder apps. Five consolidated models were summarized using the framework of service contextual inquiry. Items identified for improvements are as follows: （1） add customized alarm functions; （2） Hoping that the picture of the drug is an effective reminder to increase the patients' accuracy in using the medication; （3） resolve the alarm function being disabled after the device is shutdown; and （4） make the medication reminder app more identifiable in the Google Play store. This study subsequently explored the experiences of users and examined the app functions and services to identify new service opportunities for app developers. Keywords: Service experience engineering, Medication reminder, Software application.