The Research of Nantou County’s Seniors A1 traffic accidents Caused by the Service Experience Engineering Method

• Main Authors: Ann-Cheng Li, 李安景
• Other Authors: Tsung-Chien Chen
• Format: Others
• Language: zh-TW
• Published: 2015
• Online Access: http://ndltd.ncl.edu.tw/handle/12783289589338148935

碩士 === 南開科技大學 === 福祉科技與服務管理所 === 103 === The rates of the elderly population significantly increase due to national life extended with medical progress. By the end of 2013, the population in Taiwan is up to 23,373,517, the elderly people above 65 years old have been up to 2,695,406, having 11.53% of the total population. The following problems to social effects by the elder increase with population aging will increase day by day. According to National Police Agency, Ministry of the Interior statistics, there are 6,085 people died in Taiwan area in 2011 to 2013, the death number of the eider was 1,439,having 23.64% of the deaths. It shows that the rate of death of the elder is higher than other aged people when the car accidents happened. This research is based on the elder encountered 21 A1 class traffic accidents, using a theory "Service Experience Engineering Method, SEE" developed innovated application research institute of funding strategy in 2008.From the view of perpetrators and processing accident police, using the method of service experience observation and the interview carries out service to experience the context insight. To analyze the A1 class car accidents of the elders, get the five big behavior meeting whole model, including “meeting whole interactive model, and sequence model, and tool artifacts model, and culture model, and entity model” together and propose why the elder encountered A1 class car accidents was due to not wearing bright clothing, going through the road and not following the signs and the marks indicate, makes the elder have better traffic environment in the future. The results of this study are as follows: First, through the experience of SEE insight, it helps to understand seniors category A1 traffic style, behavior patterns, and the true cause and obstruction of the accident, engineering assessment for this study, the service experience, identifying seniors category A1 traffic accident cause and hidden service opportunities. Analyze accident factors of the elder to research measures about improving traffic security; By the results of the analysis about the elder encountered A1class car accidents, which are based on environment, walking is the most, what’s more is no-signals condition, the last is riding motorcycles in the slow lane; Based on the causes, not wearing bright clothing, not following the signs and the marks, and making turns are the most, and then is riding motorcycles not following the direction when making a right or a left turn. It obviously shows the elder encountered A1 class car accidents may be improved by the results of the analysis. That will reduce the elder encountered A1 class car accidents, promoting road safety for them. Keywords: Experience project, The elder, A1 class car accidents, Road safety.