| Summary: | 碩士 === 國立高雄師範大學 === 人力與知識管理研究所 === 104 === This study, utilizing empirical survey data, aims at exploring the relationship between emotional labor and job burnout while using personality trait and emotional intelligence as moderators for official sanitary staff in Health Department of Kaohsiung City Government. For achieving research purpose, the study, sampling the official sanitary staff (including regular, contract and casual employees) of Health Department as research subject, conducts the questionnaire to release 300 copies of questionnaires and collect back 272 effective copies, reaching 93.0% of effective collection rate. The data of effective copies proceeds with statistic analysis by SPSS-22.0 soft ware, including Descriptive statistics, Pearson product-moment correlation and Hierarchical regression analysis.
Research findings are shown as follows:
1. Emotional labor of official sanitary staff appears negative correlation with job burnout.
2. Personality trait to job burnout reaches significant level statistically and expresses negative influence.
3. Emotional intelligence to job burnout also reaches significant level and expresses negative influence.
4. Personality trait cannot moderate the influence of emotional labor on job burnout, lacking the effect of moderating.
5. Emotional intelligence cannot influence the relationship between emotional labor and job burnout, without any moderating effect on emotional labor and job burnout.
Based upon above-mentioned results, the study suggests that pragmatic management should add professional and mental consulting mechanism and decrease workload to avoid the situation of job burnout. Meanwhile, it is necessary to integrate effectively the responsibility of local health centers and casual staff, and fully utilize the project of employee assistance and the service of mental consulting, as well as take advantage of the programs of communicating skill, conflict management and pressure adaptation, further to cultivate the ability of problem tackling and procure the effectiveness of keeping available post to right person.
|
|---|
