| Summary: | 碩士 === 國立高雄第一科技大學 === 資訊管理研究所 === 103 === With the rapid development of the service, the edition of service is form face to face become to many kinds methods. For example mobile service can be portable and achieve efficiency or effectiveness also improving the entire process smooth or convenience. There is no certain standards and norms for design service, so providers and needs may have certain perception gap. This study designed a STEP2 (Server, Technology, Environment, People and Process) method that reduce the gap between the two sides on many cognitive processes.
Service Science is the study of a cross-cutting disciplines, emphasizing the practical and starting from human service needs[47]. To pondering the needs and design both combined with a Unified Modeling Language method and develop a blueprint of device-based services. By using system testing and case studies to verify this research.
We use service blueprint development a STEP2 workflow.STEP2 workflow have five element (service, technology, environment, people and processes) and three relationship (require, use and execute) to implementing a mobile medical system case. It’s combined network and web system on table PC, for first time data return to hospital. Hospital can advance prepare medical resources, and patients can get the well-prepared medical services by upon arrival at the hospital.
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