Climate Change Impact on Crisis Management in the Travel Industry

• Main Authors: Kuei-Jung Hsu, 許桂榮
• Other Authors: Chia-Min Chao
• Format: Others
• Language: zh-TW
• Published: 2015
• Online Access: http://ndltd.ncl.edu.tw/handle/66684029867659348745

碩士 === 南華大學 === 旅遊管理學系旅遊管理碩士班 === 103 === 　　　This study collected qualitative research through literature analysis to establish research and assumptions, based on characteristics of the travel industry interview outline and select the interviewee depth interviews to explore the tourism industry how to do the face of climate change under the Tourism Crisis management and loss or damage to a minimum, thereby enhancing the development of tourism industry。In this study, interviews were integrated travel agencies, travel agencies Class A properties, depending on tourism, the senior person responsible for the actual operation of or senior managers and full-time tour guide, a senior leader, and interviews conducted in-depth interviews and analysis of the results of data compilation, The above study has conclusions are as follows: 1. a kind of integrated travel and travel to face the impact of climate change caused by the delay tables are worried, but consider that the travel industry is a high-risk low-profit industry. 2. When faced with crisis, the need to return immediately to the actual situation of the company by company executives to make the best decisions to avoid a different leader, guide and personal experience to make wrong judgments. 3. The crisis should be actively collecting cases and simulation exercises can happen when a crisis situation unruffled and passenger safety and interests of the highest guiding principle. The message should be properly expose and conceal not deceive passengers, crisis management should let visitors know, and made guest support.