Data Mining for Automatic Classification of Customer Problems – A Case Study of Public Opinion Mailbox of a Water Company
碩士 === 國立交通大學 === 理學院科技與數位學習學程 === 103 === In this study, public opinion mailbox content of a Water Supply Company is used as research data for automatic classification of customer problems. CKIP and data pre-processing are used to automatically convert customer opinion content to vector space model...
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| Format: | Others |
| Language: | zh-TW |
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2015
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| Online Access: | http://ndltd.ncl.edu.tw/handle/rc2e4s |