| Summary: | 碩士 === 國立暨南國際大學 === 社會政策與社會工作學系 === 103 === Based on the cost considerations, the field of social welfare services often hires social workers with atypical employment. However, the labour dispatching is the worst of the atypical employment types. The Ministry of Labour in Taiwan announced the draft of the Dispatched Labour Protection Act on February 2014, and the Act was designed at the negative list. The field of social welfare services does not excluded in using the dispatched workers, in addition, it is also a kind of labour-intensive industry. Consequently, it is necessary for us to re-examine the practice of labour dispatching in the field of social work. In summary, the purpose of the study is to examine the practice experience of using dispatched social workers in Taiwan and Hong-Kong, not only its practical way, but also its interactive relationship and impact. This study adopts qualitative research model to achieve the purpose. I have interviewed 7 dispatched workers in Taiwan and 2 supervisors, 4 dispatched workers in Hong-Kong to join this study. I used the Template Analysis Style to analysis the data from the interviews, and arguing at the perspective of the Decent Work which belief is the value of equality, humanity, security and dignity. The research conclusions are as follows:
1. About the working conditions of the dispatched social workers: First, the practice of the labour dispatching makes the salary of the workers imbalance, and low pay of social work is increasingly serious. Moreover, the situation of unequal pay for equal work promotes the class of labour and employment discrimination. Second, owing to the hiring and using of dispatched workers are separated, most of the workers would feel lost in the sense of belonging and identity. And the experience of feeling lost would lead to the anxiety of personal existence. Third, a part of the dispatched workers lack of the systematic supervision and training resources. But the employer still request that the workers should provide the service in high quality, and such situation makes the workers be replaced fast. Finally, the regulations in Taiwan do not clear enough, and there have many flaws which causes the controversy of the labour’s working right.
2. About the well-being of cases and the quality of service: Taiwan’s private sector use the dispatched workers’ service in order to pass the evaluation and reduce the cost. But the time they bought is not long enough for the workers to provide integral service. It causes not only the fake data and service becoming prevalent, but also the case whose condition worse would be excluded from the service system. Furthermore, the dispatching contract is so unstable that makes the service hard to continue. The service providing is just like the sauce dipping which is brief and one-sided. Therefore, the service just do to the prevention, and its effectiveness would be significantly reduced.
3. About the government and relevant regulations: Though Taiwan Government has used dispatched workers, it cannot distinguish the outsourcing and dispatching. It leads to the working right of the workers and the obligations as employer becoming indistinct; in addition, the Government does a bad example for the private sectors. However, the Government is going to legislate against in the using of dispatching, and I have no idea that how it can do well as a player and the referee at the same time.
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