| Summary: | 碩士 === 國立成功大學 === 交通管理科學系 === 103 === There are some transportation modes that provide long-distance transport services which comprised of Taiwan railway, inter-city bus carriers, high-speed railway and so on. The statistics show that inter-city bus carriers accounted for the number of daily passenger volume of 40 to 50 percent. Since high-speed railway started operating in 2007, it became more competitive in transportation that caused drivers’ psychological and work pressure rise. Moreover, the turnover rate of inter-city bus drivers increased.
Drivers are the one of the important factors of inter-city bus safety management system. In previous studies related to professional drivers, literatures indicated that job stress may cause dangerous driving behavior and increase turnover rate. Besides, drivers’ job satisfaction and organizational climate will also affect the driving behavior of professional drivers.
This research aims to investigate the relationship between human factors, driver aberrant behavior, and retention of drivers. An empirical analysis was performed with the SEM approach. The theoretical model is calibrated by PLS techniques. After data compilation, we can find out the important factors that affect driving behavior and retention of drivers. The main research contents are as follows: (1) the main factors causing the high turnover rate include job satisfaction and organizational climate; (2) the main factors causing the dangerous driving behavior include job stress and retention.; and (3) according to structural modeling of the human factors, the results might help intercity bus company developing strategies to improve the turnover rate of professional drivers.
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