Exploring User Satisfaction and Organizational Image of the Online Submission System of an Academic Conference: Technology-based Service Encounter and System Quality Factors

• Main Authors: Yu-ChinChang, 張瑜津
• Other Authors: Wei-Tsong Wang
• Format: Others
• Language: zh-TW
• Published: 2015
• Online Access: http://ndltd.ncl.edu.tw/handle/s9gtep

碩士 === 國立成功大學 === 工業與資訊管理學系碩士在職專班 === 103 === In this study, we establish a theoretical foundation through the analysis of data obtained from the experiences and feelings of users. Therefore, we explore a conference submission system by means of grounded theory and determine the relationships of each the core concepts using a propositions analysis. In addition,we analyze system quality factors for information technology on the Conference Submission System. Consequently, the conference image is strengthened through information technology services. We explore user satisfaction based on the “system quality factors” and “technology-based services,” in order to clarify the influence of key factors related to the conference image. Finally, suggestions were made to help organizers construct a user-friendly and easy-to-follow conference submission system and website intended to enhance the overall image and quality of the conference under consideration in this study.