User Behavior and Attitude towards Micro Self-service Library

• Main Authors: Pei-chen Hsieh, 謝珮甄
• Other Authors: 蘇小鳳
• Format: Others
• Language: zh-TW
• Published: 2015
• Online Access: http://ndltd.ncl.edu.tw/handle/16603030325725572888

碩士 === 國立中興大學 === 圖書資訊學研究所 === 103 === The purpose of the study was to research how public libraries manage the micro self-service libraries in Taiwan, investigate the state of micro self-service libraries in Taiwan and the user behaviors and attitudes of micro self-service libraries. The research objects are experienced users of micro self- service libraries at train stations, and the librarians in charge of this service. Questionnaire surveys and in-depth interviews were applied for data collection. One hundred and twenty-seven copies of questionnaires were returned and 3 in-depth interviews of librarian were conducted. The results are summarized as follows: (1) Public libraries cooperate with the machine manufacturers to manage micro self-service libraries. (2) Public libraries hold positive attitudes toward managing micro self-service library. (3) Only one library among 3 libraries maintains the service of micro self-service library steadily. (4) Most users know the micro self-service libraries through passing by. (5) The main reason for the users to utilize micro self-service libraries is to kill time through reading. (6) Literary fictions and tourism and travel books are the two most frequently borrowed subjects, and also are the two most desired to increase volume categories. (7) The users consider that the traffic arteries are the most appropriate places to build up micro self-service libraries. (8) The user interface of micro self-service library is easy to operate, so the users usually don’t need to take too much effort operating the machine. (9) The users look forward to reserve books online and checking out at the micro self-service libraries. (10) During the process of utilizing micro self- service libraries, the users feel pleasant and joyful. Finally, based on the results, this study makes three suggestions to improve the service quality of micro self-service libraries, including that the public libraries can design diversified ways to promote the micro self-service libraries, update the holdings of micro self-service libraries regularly to meet the users’ needs, and collect recreational and pocket books to make the users easy to carry with and read during commute.