| Summary: | 碩士 === 國立政治大學 === 圖書資訊與檔案學研究所 === 103 === Being affected by digital and communications technology, university libraries have been largely reformed the architecture space as the transformation to respond to the users’ demands. Nevertheless, research on the working space of technical service personnel is not concentrated as often as readers’ service space. Despite the importance of readers’ use demands, librarians, who play the critical role in the provision of library services, would be easily affected the work because of unfavorable work environment. This study aims to (1) discuss the technical service space design of university libraries and the meaning and criteria for spatial demands, (2) investigate the technical service space design and the current use situations of university libraries, (3) explore the use of technical service space of university libraries and the librarians’ satisfaction, and (4) discuss the spatial design strategies for the technical service requirements of university libraries in the digital age.
The demands and satisfaction of technical service librarians with the working space in university libraries are investigated with in-depth interview and questionnaire survey. Four dimensions including 22 indicators are constructed as the bases of the questionnaire survey. The statistical analyses of the retrieved questionnaires present the following conclusions. (1) The expectation of technical service librarians to the working space is not satisfied. (2) Positions of emergency exits, direction and planning of evacuation routes, adequate space for new collection, illumination, and information equipment fitting in with the work are the mostly emphasized items of technical service librarians. (3) Big differences in importance and satisfaction appear on adequate space for new collection, ventilation and acoustic insulation design, the planning of flexible space for information equipment, and signs for offices. (4) Arrowhead planning of offices, adequate space for new collection, and positions of emergency exits require urgent improvement. (5) The use satisfaction with the technical service space in university libraries and the indicators are practicable. (6) Readers’ service units and technical service units are gradually integrated. (7) Library area is a factor in technical service librarians’ satisfaction. (8) The division of technical service department is a factor in technical service librarians’ satisfaction. (9) In comparison with Chang Ma-long’s research, technical service librarians are still dissatisfied with the working space, and the technical service working space is really changed. (10) The purchase of electronic collection has reduced the temporary space in libraries for technical services. (11) Most libraries integrate technical services of acquisitions, cataloging, and periodicals as a set. (12) Technical service units in university libraries encounter the most changes in the reduction of labor and the change of business volume.
Aiming at the conclusions, the following suggestions are proposed in this study. (1) The safety plan of a library and the technical service librarians’ demands for information equipment should be emphasized. (2) The working space could be adjusted with the decrease of technical service personnel in a university library. (3) The aisles in the working space should allow book carriers smoothly passing when technical service librarians are working. (4) Regular internal adjustment and improvement of working space for librarians is necessary. (5) Librarians’ demands and satisfaction should be investigated before the adjustment of library space or the spatial transformation.
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