| Summary: | 碩士 === 銘傳大學 === 公共事務學系碩士在職專班 === 103 === According to the change of the generation, government departments are providing different services to satisfy people’s need. However, purely increasing the items of the services is not accepted by the people anymore. People is not only expecting to increase the item number of the services but also paying attention to the quality of the services and the feeling when being served. To avoid the complain from the people, the government is also learning from private departments to increase the quality of services and satisfy people’s need. The research is taking the project of Matsu Service Station, National Taxation Bureau of the Northern Area ,Ministry of Finance as an example. Through the deep survey and interview and the collection of information, to understand after the carry out of the increase of services project why people still feel the insufficiency of the quality of the service. Besides, after understanding the opinions from people, we bring up the aspects and directions about increasing the quality of the services in the future that should be paid attention to and hope that people will be satisfied when being served in the future.
The findings from the research are:
1. There are many problems among the increasing the quality of services for the people project in Matsu Service Station, National Taxation Bureau of the Northern Area, Ministry of Finance
2. Increasing the quality of services project is executed actively but the effect is limited.
3. The strategy of service quality of Matsu Service Station, National Taxation Bureau of the Northern Area, Ministry of Finance should be focusing on the image of the institution and electronic services.
|
|---|
