The Effect of Emotional Labor on Employee Job Performance and Work Stress:The Comparison between Male and Female Social Workers

• Main Authors: JHONG-YI KE, 柯重亦
• Other Authors: Yi-Jung Chen
• Format: Others
• Language: zh-TW
• Published: 2015
• Online Access: http://ndltd.ncl.edu.tw/handle/7zpwry

碩士 === 國立高雄應用科技大學 === 人力資源發展系碩士班 === 103 === For service workers, emotional labor is a core element in daily life. With the flourishing development of the service economy, the impact and importance of emotional labor on service workers have grown with each passing day. In consideration the fact research precipitants of emotional labor are mostly engaged in service work in the private sector, stress and performance issues possibly arise for service workers from the public sector, and more women entering the workplace, it is necessary to explore the impact of emotional labor on stress and performance and further study differences between men and women in the relationship. Public sector employees were adopted as research participants in this study. Convenience sampling was adopted as the survey method for collecting data. A total of 396 questionnaire copies were recovered, of which 306 copies were valid copies. Through regression analysis, the empirical study findings are as follows: surface acting had a significant effect on work stress, gender had a moderating effect on the relationship between deep acting and job performance, and this effect is greater on female than on male. Based on the above conclusion, recommendations from theoretical and practical aspects were put forth.