A Study on the Satisfaction of Basic Military Personnel of the National Army with the Work Environment(A Case Study on the Air Tactical Control Wing)

• Main Authors: Sheng-Wen Shih, 施勝文
• Other Authors: Chiao-Pin Bao
• Format: Others
• Language: zh-TW
• Published: 2015
• Online Access: http://ndltd.ncl.edu.tw/handle/26y355

碩士 === 義守大學 === 管理碩博士班 === 103 === As the international economic environment deteriorates and the political and economic situations between Taiwan and mainland China begin to stabilize, the Ministry of Defense faces the pressure from both budget cuts and downsizing. How the army’s managers should improve the work environment with limited resources to make the personnel more willing to continue military service is what this research wants to discuss. This research uses 26 dimensions of 5 gaps, i.e. tangibility, reliability, reactivity, guarantee and empathy, in the service quality measurement mode (SERVQUAL scale) proposed by Parasuraman, Zeithaml and Berry as its framework. With GAP5 and GAP1-4 as dependent and independent variables respectively, it uses regression analysis to explain the importance of the satisfaction of the officers and soldiers at basic levels in the air tactical control wing for the management of the wing to make management strategies so that the basic military personnel will be willing to continue the military service to enhance the military strength of the basic-level troops when they retire. After analysis, it finds: I.In order of the mean value and standard deviation: GAP1＞GAP2＞GAP3＞GAP4, showing the basic military personnel are most satisfied with GAP1-the cognitive gap between the expected work environment and the environment that the wing provides; they are most dissatisfied with GAP4-the large gap between what the basic military personnel expect and really feel about the management policies. II.In 26 dimensions of 5 gaps in PAB, the basic military personnel are most satisfied with “Feasibility” in GAP2; they ar most dissatisfied with “Policy-Making” in GAP2. III.There is a significant difference between males and females in “Reliability” and “Politeness” in GAP5. IV.Based on the analysis results above, it makes the following suggestions to the management of the wing: 1.Strengthen the horizontal coordination and vertical conveying of management policies so that the basic military personnel know the true intention of management, and smooth the opinion exchange channel; besides, though limited by personnel, financial and public policies and task characteristics, the wing should consider the rights for the basic military personnel when making management policies so that they have a strong will to continue the service. 2.Establish a fair promotion channel, select candidates, make the transfer objective and impartial and establish credibility so that the basic military personnel have goals for promotion so as to improve their willingness to continue military service.