A Study on the Relationships among Professional Competency, Customer Satisfaction, Customer Trust, and Customer Referral Intention
碩士 === 修平科技大學 === 人力資源管理與發展碩士班 === 103 === With the rapid development of information and networking technology in twenty-first century, consumer awareness has been evolving and information travels faster than ever. The customers who get satisfied does not equal to those who get loyal. Hence, wit...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
2015
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| Online Access: | http://ndltd.ncl.edu.tw/handle/40593611867411470668 |