| Summary: | 碩士 === 正修科技大學 === 經營管理研究所 === 103 === The main purpose of the study was to investigate the relationships among work attitude, service quality and job performance of employee in air conditioner dealers. This research approach questionnaire investigation and the participants are employee of the air conditioner dealers. The data were analyzed by using SPSS 17.0 for windows, including descriptive analysis, T-test analysis, one-way AVOVA analysis and regression analysis. Research conclusions were summarized as follows:
1.These employees of air conditioner dealers were the most satisfied for willing to make the greatest efforts to achieve the company's goals, feeling remorse due to missed job opportunities, neatly dressed and clean, exhibiting appropriate personal dignity and tolerant attitude, but it still to be assigned to different opinions and views that the ability of the company executives to make decisions, convenient transportation, and willing to take hard work.
2.There is a significant difference between age, education level, average monthly income, performance bonus in work attitude; there is a significant difference between marriage, age, position, job seniority, education level, average monthly income, performance bonus in service quality; there is a significant difference between marriage, age, position, performance bonus in job performance.
3.In work attitude, overall job performance of employee in air conditioner dealers is higher when the work commitment, job involvement, job loyalty and overall work attitude are higher, especially the nfluence of work commitment, job involvement and job loyalty.
4.In service quality, overall job performance of employee in air conditioner dealers is higher when the reliability, assurance and empathy are higher, especially the nfluence of assurance and empathy.
5.In work attitude, overall service quality of employee in air conditioner dealers is higher when the work commitment and job loyalty and overall work attitude are higher, especially the nfluence of job loyalty.
6.Overall job performance of employee in air conditioner dealers is higher when the work commitment and job involvement of work attitude, tangibles, reliability, assurance, empathy of service quality, overall work attitude and overall service quality are higher, especially the nfluence of work commitment, job involvement and assurance .
|
|---|
