The Research of Service Quality Optimization in Telcom Customer Service Center-In the View of Actual Evidence by Quality Fuction Deployment Method.
碩士 === 正修科技大學 === 經營管理研究所 === 103 === Abstract The research is mainly discussing call center service quality buil-up , relating process and influence factors, by service system calling data analysis and users satisfactory survey of service quality understanding...
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| Format: | Others |
| Language: | zh-TW |
| Published: |
2015
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| Online Access: | http://ndltd.ncl.edu.tw/handle/2jgj6c |