Service Process Improvement and Design for Military Recruitment on High School Campuses

• Main Authors: WU FENG JU, 吳鳳如
• Other Authors: 夏自立
• Format: Others
• Language: zh-TW
• Published: 2015
• Online Access: http://ndltd.ncl.edu.tw/handle/77383987844576482723

碩士 === 正修科技大學 === 資訊管理研究所 === 103 === Abstract The defense of our country is undergoing a transition with two policies of “Enlistment System” and “Pristine Case” being continuously promoted. In the past two years, significant progress has been achieved. “Military Service Law” and “Military Service Law Enforcement Act” have been subsequently amended and passed. Due to the voluntary military manpower shortage at present time, the validation of the Enlistment System had been postponed to the end of 2016. Although the Ministry of National Defense reference to the practices of other countries, established professional recruitment unit, combined private and governmental agencies to widely establish its campaign, the recruitment result and the allocated resources are disproportionate. Based on the observation of my research, MND had put tremendous amount of manpower and resources in recruitment and its related work every year, including organizing seminars in schools, holding various exhibitions and campaigns, and providing students with field trips and opportunities to visit military schools. However, none of these efforts had achieved the desired results. This research interviewed military school applicants of last year and this year in a high school in southern Taiwan. The interview gathered feedbacks and feelings of the interviewees of the military recruitment service and its process. Viewed from design science research methods, we used User Experience Innovative Design (UXID) approach to develop the new military recruitment service process on high school campuses. The improved service process turned out to be able to not only improve students’ understanding with the military schools but also help prospect students more determined with their future school decision. It is believed that the improved service process will be more efficient. Keywords: military recruitment, service science, service design , services process