The Study of Reducing Burnout and Stress in the Workplace Via Quality Function Deployment

• Main Authors: LUO, YI-SIANG, 羅翊祥
• Other Authors: YEN, SHENG-BOU
• Format: Others
• Language: zh-TW
• Published: 2016
• Online Access: http://ndltd.ncl.edu.tw/handle/46260842459671332201

碩士 === 嘉南藥理大學 === 職業安全衛生系 === 104 === In recent years, burnout and stress frequently occur in the workplace and result in social concerns. The research reports show that there is a positive correlation between workplace burnout and work-related stress, and working hours is also positively associated with them. The foreign report pointed out that Taiwan ranked world’s tenth in the average number of working hours per year. Thus, it is undergoing a high working hours, serious burnout and high stress situation. To face these problems, our country has inserted certain provisions into the Occupational Safety and Health Act to safeguard employees’ physical and mental health, and requires the employers of larger enterprises employing or contracting medical personnel to ensure the health and protection of laborers. In Taiwan, small and medium enterprises (SMEs) are in the majority, so there is no equivalent protection to these employees. Occupational safety and health personnel cannot easily help employees to diagnose the problems of health protection for lack of medical personnel, and it results in great barriers. In order to overcome the obstacles, this study was based on Quality Function Deployment(QFD), combined Copenhagen Burnout Inventory(CBI) with indicator tool for work related stress of Great Britain’s Health and Safety Executive(HSE), referred to related guidelines of the Ministry of Labor, and established house of Burnout and Stress. Then, it gathered relevant literatures and practical experience in the industry, built the database of improvement strategies and proposed a new tool, named “Burnout & Stress - QFD Method”.When medical personnel cannot be stationed in enterprise for a long time, occupational safety and health personnel could simply use this systematic approach to guarantee employees’ physical and mental health.