Study of How the Supervisors to Cope with the Incompetent Volunteers at Several Hospitals in Southern Taiwan

• Main Authors: Ting-Ying Wang, 王婷瑩
• Other Authors: Wen-Pin Su
• Format: Others
• Language: zh-TW
• Published: 2015
• Online Access: http://ndltd.ncl.edu.tw/handle/ze4v7d

碩士 === 長榮大學 === 社會工作學系碩士班 === 103 === This study analyzes the situations of incompetent volunteers who work at the hospital and purposes treatments for these situations. The research objects are current or former supervisors of volunteers. Eleven respondent supervisors served at the different hospitals were interviewed to collect their experience data. These hospitals are located in Kaohsiung or Tainan. The so-called incompetent volunteer behavior can be classified into four conditions as follows: (i) do not meet expectations from the applying unit, (ii) be overburdened by the services, (iii) walk on the ethical boundary, and (iv) result from other reasons. However, an incompetent behavior is usually composed of the organizational goals, the applying unit, the supervisor, and the external factors after making a thorough inquiry in the exercise background of volunteers. According to the above four conditions, the respondents have their own treatments while facing an incompetent volunteer. Three treatments are summarized from the managing methods of the respondents; and they are (i) wait and see, (ii) to try to improve, and (iii) categorically deal with. They are affected by viewpoint of organization, authorization level, position identify of applying unit, and community relations. While handling with incompetent conditions, the action could be a single treatment or progressive ones. Besides, team work stabilization is a top priority regardless of using any treatment which is a trade-off among the changes of context and background factors. In particular, some respondents readily accept a variety of situations under the concept of organization. The organization's core values believe that there is no incompetent volunteer even an incompetent condition is already recognized by other units.