| Summary: | 碩士 === 中華科技大學 === 建築工程與環境設計研究所 === 103 === Currently the medical market, revenue hemodialysis centers in hospitals accounted for the bulk of health care revenue. However, fierce competition medical situations, how to create, maintain, and strengthen the relationship between hospital staff and patients from the user (patients and staff) satisfaction and thus enhance patient and employee satisfaction and loyalty of patients, in order to increase market share hospital hemodialysis centers, dialysis centers are today the establishment of its competitive advantage is an important factor in order to survive. Management of the hospital only to understand user behavior and improve hospital customer orientation, its quality of service possible upgrade. Due to the fierce competition between hemodialysis and operating environment changes, so medical institutions toward patient-centered care. Indeed a clear understanding of why patients want and demand, the voices and opinions of patients into the medical services provided, to the satisfaction, thereby improving the quality and achieve a win-win situation.
In this study, a retrospective analysis archives for patient satisfaction questionnaire survey, based on questionnaires sent in matters other recommendations, the patient table described with words written opinion as to the qualitative and quantitative analytical methods are summarized Integration disease problems with their satisfaction recommendations integration patients. Then to the literature review, the status of investigation and analysis dialysis centers, for the results of the initial analysis, statistical analysis of patient satisfaction, showing that patients are not satisfied with the service currently provided in the security environment, instruments and facilities, and from hospital transportation convenience, patients did not achieve the desired focus to enhance patient satisfaction is concerned, there is considerable room for improvement, all must be improved.
Most previous studies to investigate only set up to explore the environment to health care, and is based on the perspective of health care providers to raise the cover hospital dialysis center building, few joined the actual user experience. Many patients are exploring satisfaction from the services provided in terms, for example: the length of waiting time, courtesy or not, interpersonal relations and professional and the like; and less space by a medical environment, to explore patient satisfaction degrees.
Expected results of this study to the concept of health as the main building to discuss issues of their patients of the hospital environment may occur crux and feelings, and finally to provide a reference health units and hospitals on the architectural design.
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