| Summary: | 博士 === 國立中正大學 === 資訊管理學系暨研究所 === 103 === ABSTRACT
The symptoms of stress are becoming more diversified in the IT labor market. IS employees need help in learning how to manage stress so as to reduce the strain in their work-life. The stress issue is also crucial to organizations through controlling stressors to reduce the levels of stress for maintaining better job performance. The purpose of this research is to study the effects of stressors and situational moderators on IS employees’ work exhaustion in the context of SMEs. In line with the transaction-based model of stress, this research constructs a hypothesized model for testing and verification of the model. The questionnaires were collected by either a paper-based questionnaire or a network survey from IS employees of SME between 20 May and 10 August 2014. A total of 381 questionnaires were returned, including 141 replies which were incomplete or from unqualified respondents. The 240 valid questionnaires made the response rate 62.99 percent. Statistical software of SPSS 12.0 for Windows was used to analyze descriptive statistics of the samples and to test the normality, reliability, construct validity, and discriminant validity. The multiple regression analysis technique was used to test the hypothesized relationships in the model. The result shows that six salient stressors were found to have a significant main effect on work exhaustion for SME IS employees – techno-insecurity, role ambiguity, role conflict, autonomy, work overload, and work-family conflict. Social support most specifically had a significant moderating effect between autonomy and work exhaustion. Through the empirical survey on the IS employees in SMEs, the results fill the knowledge gap for IS workplace stress research and provide references for the practice and the government for managing SMEs’ e-business implementation.
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