| Summary: | 碩士 === 國立中正大學 === 勞工關係學系暨研究所 === 103 === Workforce Development Agency, ministry of labor is planning "to promote Employment Services for case by one mode of operation," in September 2012, the basis of a case identified in the unemployment service established in the end of the next, apply to all job seekers, recruiters expand the scope of services. From November 1, 2012, Workforce Development Agency, ministry of labor owned 33 employment service centers offer the public a single window, a fixed hand, the case in the end one of the reservation services employment services. Because the employment service process changes, so that work of case manager had to be differentiated, each job center for work has made all other arrangements to case managers, so this study is about case manager of the Yunlin-Chiayi-Tainan Regional Branch of the Employment Service objects to study investigates why the process of change due to the impact of employment services case manager’ job performance, hoping analyze results and make relevant conclusions and recommendations, as the employment centers of reference.
In order to achieve the purpose, the present study was to investigate the relevant literature, the use interviews. Respectively to interview case manager, supervise and boss in the Yunlin-Chiayi-Tainan Regional Branch of the Employment Service. The study found the following research mainly four points: First, because of the employment service model, the case manager's job performance work content differs from triple, and increase the number of job performance .Second, different mode of employment services will affect the performance of case manager's job performance. Third, the case manager office recruits and dispatch personnel bear a different number of job performance. Fourth, in addition to a different mode of employment services will affect job performance, the allocation still in charge of the management style of the way job content, work values (do valuable have taken seriously), the role to be recognized, the team atmosphere, sub-culture, self role identity and other factors will affect the performance of the case manager's job performance.
Also review the results from the research and references, researchers have proposed the suggestion for consideration: First, to establishment a case in the end mode of employment services standard operating procedures. Second, clearly positioning of the case manager 's function and role. Third, job performance set can be employed both of quantify the quality. Fourth, the employment service personnel integrated service area of specialization. Fifth, the case manager enhances the professional skills of self. Six, communication with the boss.
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