The Study on the Relationships among Abusive Supervision, Affective Commitment, Voice and Emotional Exhaustion: The Mediating Effects of Organization-Based Self-Esteem

• Main Authors: Mei-Ting Chien, 錢美婷
• Other Authors: Liang-Chih Huang
• Format: Others
• Language: zh-TW
• Published: 2015
• Online Access: http://ndltd.ncl.edu.tw/handle/3wza6y

碩士 === 國立中正大學 === 勞工關係學系暨研究所 === 103 === Abusive supervision is a phenomenon which can’t be easily noticed within an organization; however, it impacts on employees most directly and negatively (for example: abusive supervision may lead bad working attitude, behavior, and performance.). In this study, it is expected that the relationships between abusive supervision, employees affective commitment, voice behavior, and emotional exhaustion can be affected by using organization-based self-esteem as a positive psychological resource. After the relationships above are verified, the management will know the negative influence of abusive supervision on the organization and employees and begin to pay attention to this kind of organizational behavior, and provide effectively prevention and improvement. The subjects of this study are employees in high-tech industry. Abusive supervision is in relation to a subordinate’s perception of hostile level from his/her direct manager either verbally or non-verbally; the samples are collected from employees who are currently employed and work under their own mangers. Last but not least, this study was done by a statistical analysis and was based on a total of 252 valid questionnaires. Followings are summaries of this study: 1.Abusive supervision has partially significant negative effects on organization-based self-esteem, affective commitment and voice. 2.Abusive supervision has partially significant positive effects on emotional exhaustion. 3.Organization-based self-esteem has partially significant positive effects on affective commitment and voice. 4.Organization-based self-esteem has partially significant negative effects on emotional exhaustion. 5.Organization-based self-esteem has mediation effect abusive supervision among affective commitment, voice and emotional exhaustion.