An Evaluation of Employment Service for One Case by One Steward in Taiwan: An Example of Workforce Development Agency

• Main Authors: Tsung-Yu Wang, 王琮郁
• Other Authors: Tsai-Chuan Ma
• Format: Others
• Language: zh-TW
• Published: 2015
• Online Access: http://ndltd.ncl.edu.tw/handle/9bvnvp

碩士 === 國立中正大學 === 勞工關係學系暨研究所 === 103 === This study shows the appraisal of Employment Service for One Case by One Steward model by each Regional Branch of Workforce Development Agency in Taiwan. In the end of 2012, the public employment services institution implement the Employment Service for One Case by One Steward. In order to understand the implement situation, problems, and the efficiency of maintain stable employment environment. This study evaluates the policy by following evaluation indicator: timeliness, responsiveness, equity, involvement. This study uses the purposive sampling method and through in-depth interviews of seventeen interviewees, including policy planners, policy implementers, and policy service object. Policy planners are superior and clerk who responsible for the Employment Service for One Case by One Steward in Workforce Development Agency. Policy implementers are employment specialist who implements the Employment Service for One Case by One Steward from each Regional Branch of Workforce Development Agency. Policy service objects are workers or people who receiving services of the Employment Service for One Case by One Steward. By useing qualitative research and data analysis, this study tries to understand the policy’s implementation. The main research data depends on the policy planners, and the supplementary data depends on the policy implementers and policy service object. This study finds that the workers or people have the cognition and understanding of the Employment Service for One Case by One Steward, and give positive evaluation. However there have some problems in the implementation. First, because of Workforce Development Agency didn’t have a clearly definition and didn’t unite the Employment Service for One Case by One Steward, so it has gap in the implementation from each Regional Branch. Second, without enough policy implementers and service time, the workers wouldn’t have a quality service. Third, employment specialists need to withstand the pressure of the administrative matters and performance standards. We also find that a stable of worker employment is determined by labor’s attitude. Employment specialist only played the role of assistance and companionship. Some suggestions are provided for whole policy: (1) Disseminate the public employment services institution's core functions actively. (2)The institution should clear and unified the definition of Employment Service for One Case by One Steward model. (3) Give employment specialist a reasonable performance criterion. (4) Redesign, arrange and simplify the cases form data. (5) Establish the related flexibility measures. (6) Increase the public employment services institution staff. (7) Strengthen employment specialist knowledge by training. (8) Establish Employee Assistance Programs for employment specialist to relieve stress. The suggestions of hardware devices and software systems: (1) Provide unified hardware devices. (2) Upgrade employment service network system and amand the model of process design.