| Summary: | 碩士 === 國立中正大學 === 勞工關係學系暨研究所 === 103 === In recent years, the issues of stress at the workplace have been gradually concerned. In order to improve employees’ productivity and performance, organizations should care about employees’ physical and mental health. Due to the change of economic environment and the development of citizenship consciousness, civil servants have to deal with stress from various sources, such as citizens’ complaints, intractable missions, senior officers’ demands, elected representatives, and the general public. All kinds of stress may influence civil servants’ health. Therefore, the purpose of this research is to investigate the knowledge and attitudes of employees working for Bureau of Labor Insurance toward Employee Assistance Programs (EAPs), and to analyze the factors that may affect employees’ intentions using EAPs.
Based on the literature reviews, a written questionnaire is used to collect data. There were 292 questionnaires received with the return rate of 54.3% under a random sampling of 538 subjects.
Major findings of the research include:
1. Samples’ attitude of toward EAPs was generally positive. Positive correlation found between samples’ “attitude toward behavior” and “behavior intention” when using EAPs.
2. Samples evaluated the availability and user-friendliness of EAPs. While using EAPs, samples considered the ease of use, and the importance of services to them.
3. Social pressures affected samples’ decisions in using EAPs. There is positive correlation among samples’ “normative belief”, “motivation to comply”, and “subjective norm.” Samples were easily influenced by the opinions and stresses from senior officers and colleagues.
4. Samples considered the capability of self-dominance when using in EAPs. Samples’ “self-efficacy” and “facilitating conditions” positively affected “perceived behavioral control” when samples choosing EAPs. It indicated that samples had strong needs in controlling the time, places, and ways of service.
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