Evaluating Outcomes of Training Program for Internal Instructors among Public Sectors

• Main Authors: Wang, Tsung-Shun, 王宗舜
• Other Authors: Li, Ai-Tzu
• Format: Others
• Language: zh-TW
• Published: 2015
• Online Access: http://ndltd.ncl.edu.tw/handle/k7pyqy

碩士 === 國立中正大學 === 成人及繼續教育研究所 === 103 === This study adopted Kirkpatrick's four-level training evaluation model to explore status of application and affect upon practical work after public servant’s participation in training program of internal instructor. The purposes of this study include: to understand trainee’s reaction to content of training course after their participation; to analyze the change on instructor’s ability after trainee’s participation; and, to explore the factors which impact the transfer of training after trainee’s participation. To achieve above purposes, this study adopted an approach that would secure both quality and quantity of the research. Taking training programs of internal instructor held by Talent Development Institute for Local Government as the field of research while twenty trainees who completed three levels of training were chosen as objects to be applied with questionnaires. Furthermore, in order to understand more about how trainee applies instruction skill they learned after training program, this study selected twelve trainees as objects to collect qualitative data, and explained the weakness of quantitative data. These processes finally formed the conclusions of this study as the followings: 1. As to the result of reaction aspect, trainees provided positive feedbacks and affirmations about administrative supporting-measures and courses in the program. 2. As to the result of learning aspect, trainees had learned necessary knowledge and skills that being instructors require; and afterward they really further obtained certificates through passing relevant exams. 3. As to result of behavior aspect, trainees applied what they learned to their work field and were constantly amending their ways of teaching to form up their own teaching styles. 4. The important factors to impact transfer of training are three, including supports from supervisors & colleagues, coordination among different units, and opportunities to continue the projects. Finally, based on above conclusion, this study is expected to provide references and advices to relevant organizations trainees belong to, where they execute training and future studies, these advices include: Every sector should fully support trainees on participation, every sector should provide appropriate opportunity to let instructor of internal training keep applying their instruction skills, the period of time for three levels of training should be shorten, to establish a system for recurrent training.