A Cross-Cultural Study of Complaint Responses in the Hotel Business
碩士 === 國立雲林科技大學 === 應用外語系 === 102 === ABSTRACT This study focused on the cross-cultural similarities and differences of the complaint response strategies and the effect of gender performed by 20 native Chinese-speaking hotel employees, 20 native English-speaking hotel employees and 37 English forei...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Others |
| Language: | en_US |
| Published: |
2014
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| Online Access: | http://ndltd.ncl.edu.tw/handle/23672096125092800004 |