| Summary: | 碩士 === 臺北醫學大學 === 醫務管理學研究所 === 102 === Due to the advance of science and technology, especially the emerging of mobile devices like PDA, tablet, etc. clinicians can use them as auxiliary equipments to look up patients’ clinical information at any time and explain to patients during ward rounds. Thus, mobile devices not only shorten the distance of medical care between clinicians and patients, but also help clinicians have real-time patient’s conditions at anywhere in order to improve the healthcare quality and patient safety. This study is based on “The DeLone and McLean’s Model of Information Systems Success” to build upnd evaluate our “Mobile Health Information System”(mHealth) model. We investigated factors which crucially affect users’ satisfaction with mHealth, the relationship between satisfaction, usage intention, and personal benefit of clinician, then proposed suggestions. Our study was a cross-sectional research, and the objects were clinicians from a northern regional teaching hospital . We distributed 120 questionnaires, 87 responded and 75 were valid, the response rate is 63 %.
The results of this study first showed that those factors, Reliability of system function quality (β=0.322 *,t=2.384), Task urgency (β=0.185 *,t=2.504), Accuracy of system function quality (β=0.347 *,t=2.232), Empathy of system function quality (β=0.324 **,t=2.715) and Reliability (β=0.503 ***,t=3.774), had significantly positive effect on clinicians’ satisfaction with “mHealth”. Second, the user satisfaction had positive effect on usage intention of “mHealth”, and also had positive effect on personal benefit of using “mHealth”, (β=0.141 ***, t=4.012). Finally, the usage intention had positive effect on personal benefit of using “mHealth”, (0.863 ***, t=21.461).
To make mHealth successful, we not only need hospitals to invest money, manpower, and material resources, but also need to design a useful mHealth which accords with function quality, information quality, and service quality, can satisfy the users’ need, and then make users achieve personal benefit when using it. Therefore, the satisfaction of mHealth should be evaluated regularly to enhance thequality of system.
|
|---|
