The influence of accident scene assistance service on customer loyalty
碩士 === 淡江大學 === 保險學系保險經營碩士在職專班 === 102 === This paper studies whether the "accident scene assistance" service provided by an insurance company to its customers enhances the quality of accident claim service and increases customer satisfaction, thereby turning the customer into a loyal cust...
| Main Authors: | , |
|---|---|
| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
2014
|
| Online Access: | http://ndltd.ncl.edu.tw/handle/55050484400045158361 |